TLC Associates, now operating as TLCx, provides outsourced customer experience and contact center services for enterprise clients. Its capabilities include omnichannel customer care, technical support, ticket resolution, customer onboarding support, multilingual service, and AI-powered quality and performance monitoring.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2007
- Services
- Global
Overview
Company description
TLC Associates is a privately held, employee-owned customer experience outsourcing provider operating as TLCx. The company delivers voice, chat, email, back-office, multilingual, and omnichannel customer support services. Its operations also include technical troubleshooting, ticket resolution, customer onboarding support, quality assurance, compliance monitoring, and performance management for multiple industries.
Sectors
Key Capabilities
Customer Support
Omnichannel Customer Care
Ticket Resolution
Technical Support
Helpdesk Support
Customer Onboarding
Multilingual Support
Quality Assurance Monitoring
Service Performance Management
Escalation Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
TLCx Engage AI
TLCx Customer 360
TLCx QI
Operational Support
SOLUTIONS
Voice Support
Chat Support
Email Support
Back-Office Support
Technical Troubleshooting
Ticket Resolution
Customer Onboarding
Multilingual Support
Quality Monitoring
KPI and Performance Monitoring
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2007
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
TLC Associates is relevant for customer support programs requiring outsourced omnichannel care, technical troubleshooting, ticket resolution, customer onboarding support, multilingual delivery, and technology-enabled quality and performance monitoring.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- TLC Associates
- sales@tlcx.com
- (319) 730-4000
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