ThinkOwl provides cloud-based AI customer service software with intelligent ticketing, helpdesk, omnichannel communication, workflow automation, and SLA monitoring capabilities. Its platform supports customer inquiry handling, case routing, service performance reporting, customer onboarding, and product training for organizations across multiple industries.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2015
- Software
- Global
Overview
Company description
ThinkOwl develops AI-powered customer service and business process automation software through products including OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS. Its capabilities include omnichannel ticket and case management, helpdesk workflows, automated routing, SLA monitoring, service reporting, conversational AI, customer onboarding, and product training for support teams.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Onboarding
Product Training
SLA Monitoring
Service Performance Management
Escalation Management
Customer Issue Resolution
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
OwlDesk
OwlForce
ThinkOwl CONVERSATIONS
Conversational AI
BPMN workflow builder
Robotic Process Automation
Intelligent Document Processing
OCR
Customer self-service portals
Operational Support
SOLUTIONS
Ticket Management
Multichannel Support
Email Support
Chat Support
Voice Support
Technical Troubleshooting
Customer Onboarding
Product Training
SLA Monitoring
Support Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2015
- Company Size
50 - 249
- Company Type
Private
- Sector
Software
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
ThinkOwl is relevant for organizations seeking software-based customer support operations because its platform combines omnichannel ticket management, helpdesk workflows, AI-assisted issue resolution, SLA monitoring, escalation handling, performance reporting, and structured onboarding and training resources.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- ThinkOwl
- ask@thinkowl.com
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