THIENTU CO.,LTD provides business process outsourcing, contact center, and customer care services for local and international clients. Its support operations include 24/7 voice and non-voice customer service, live chat, email support, technical support, case management, SLA-based workflows, KPI monitoring, and quality assurance.
- HQ
- Founded
- Sector
- Coverage
- Vietnam
- 2000
- Services
- Global
Overview
Company description
THIENTU CO.,LTD is a Vietnamese BPO and contact center provider established in 2000. The company delivers outsourced customer care through voice, email, chat, video, and social channels, supported by technical assistance, case management, CRM capabilities, SLA-based routing, quality management, and operational reporting.
Sectors
Key Capabilities
Customer Support
Multichannel Contact Center Services
Technical Support
Helpdesk Support
Ticket and Case Management
Customer Issue Resolution
SLA Monitoring
KPI Monitoring
Quality Assurance
Escalation Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
THIENTU Cloud Center
TTU CRM
Zendesk
API Integrations
Operational Support
SOLUTIONS
Inbound Call Support
Email Support
Live Chat Support
Social Media Support
Technical Troubleshooting
Ticket and Case Routing
Customer Inquiry Handling
SLA-Based Case Management
Agent KPI Monitoring
Support Quality Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Vietnam
- Founded
2000
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
THIENTU is relevant for outsourced customer support programs because it provides 24/7 multichannel contact center operations, technical support, case management, SLA-based workflows, KPI reporting, and quality assurance for clients across several specific industries.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- THIENTU CO.,LTD
- info@thientu.vn
- +84 (0)28 7300 2660
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