TeleDirect Call Centers provides outsourced, U.S.-based contact center and business process outsourcing services for businesses across multiple industries. Its customer support operations include 24/7 inbound service, phone, chat and email support, Tier 1 technical support, help desk services, customer issue resolution, and quality monitoring.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1961
- Services
- United States
01 / Overview
Company description
TeleDirect Call Centers operates a U.S.-based contact center supporting inbound and outbound customer communications. Its services include customer service, phone, chat and email support, help desk assistance, Tier 1 technical troubleshooting, overflow and after-hours coverage, escalation handling, and quality assurance with performance reporting.
02 / Sectors
Key Capabilities
Customer Support
Technical Support
Helpdesk Support
Customer Issue Resolution
Multichannel Support
Escalation Management
Quality Assurance Monitoring
Service Performance Reporting
Overflow Support
After-Hours Support
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Amazon Web Services
Twilio
Operational Support
SOLUTIONS
Phone Support
Email Support
Chat Support
Ticket and Inquiry Handling
Tier 1 Technical Troubleshooting
Help Desk Support
Call Escalation
Quality Assurance Monitoring
Support Performance Reporting
Overflow and After-Hours Coverage
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1961
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
United States
05 / Why Consider This Provider?
What Sets Them Apart
TeleDirect Call Centers is relevant for organizations seeking outsourced customer support, help desk and Tier 1 technical support. Its operations also include multichannel interaction handling, escalation workflows, quality assurance monitoring, analytics, and service performance reporting.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- TeleDirect Call Centers
- sales@teledirect.com
- +1 800-776-1081
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