Telecom, Inc. provides outsourced omnichannel contact center services, including customer care, email and chat support, ticketing support, and technical help desk operations. Its capabilities include tiered technical support, customer issue resolution, quality assurance, KPI analysis, and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1993
- Services
- United States
Overview
Company description
Telecom, Inc. is a privately owned U.S. contact center outsourcing provider founded in 1993. The company delivers customer care, email, chat, ticketing, and social support, along with technical help desk services ranging from password resets to tiered troubleshooting. Its operations also include quality assurance, KPI analysis, reporting, and service performance management.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Issue Resolution
Omnichannel Support
Quality Assurance
KPI Analysis
Service Performance Management
Support Reporting
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
CRM systems
Order management systems
Ticketing platforms
Interactive voice response (IVR)
Voice recognition systems
Operational Support
SOLUTIONS
Phone Support
Email Support
Chat Support
SMS Support
Ticket Management
Technical Troubleshooting
Tier 1 Support
Tier 2 Support
Tier 3 Support
KPI and Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1993
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
United States
Why Consider This Provider?
What Sets Them Apart
Telecom, Inc. is relevant for outsourced customer support programs requiring U.S.-based omnichannel service, ticket handling, technical help desk support, and documented quality and performance management.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
No reviews yet
Be the first to review this company.
Contact Information
Connect With This Provider
- Website
- Phone
- Telecom, Inc.
- privacy@telecominc.com
- 800.243.3101
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
