TDCX provides outsourced customer experience and business process services for global brands. Its customer support capabilities include omnichannel customer service, ticketing and issue resolution, technical support, helpdesk operations, customer onboarding, product-trained support agents, and service quality and SLA performance management.
- HQ
- Founded
- Sector
- Coverage
- Singapore
- 1995
- Services
- Global
01 / Overview
Company description
TDCX is a Singapore-headquartered customer experience outsourcing provider serving brands across technology, fintech, e-commerce, travel, gaming, healthcare, automotive, and other sectors. Its operations include multichannel customer service, technical support, helpdesk support, onboarding and account management, product training, escalation handling, quality assurance, KPI tracking, and SLA performance management.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Onboarding
Product Training
Service Quality Monitoring
SLA Monitoring
Escalation Management
Customer Issue Resolution
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
PeopleQX
TDCX Acuity
TDCX FastTrack
TDCX FalconEye
Ticketing Systems
Customer Relationship Management Systems
Enterprise Resource Planning Systems
Operational Support
SOLUTIONS
Voice Support
Email Support
Chat Support
In-App Support
Social Media Support
Technical Troubleshooting
Customer Onboarding
Product Training
Escalation Management
Support Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Singapore
- Founded
1995
- Company Size
10000+
- Company Type
Public
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
TDCX is relevant for outsourced customer support programs because it provides omnichannel customer service, technical and helpdesk support, customer onboarding and training functions, and operational quality management involving service levels, KPIs, customer satisfaction, and escalation handling.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- TDCX
- +65 6309 1688
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