SURGO provides outsourced business process outsourcing, customer service, and technical support services for businesses across multiple industries. Its customer support operations include inbound and outbound contact centre services, chat, email, voice support, Tier 1 and Tier 2 technical support, Zendesk services, customer onboarding, training, and SLA tracking.
- HQ
- Founded
- Sector
- Coverage
- South Africa
- 2013
- Services
- Global
01 / Overview
Company description
SURGO is a South African business process outsourcing provider delivering multilingual customer service, contact centre, and technical support operations. Its services include inbound and outbound support, chat and email handling, Tier 1 and Tier 2 technical assistance, Zendesk ticketing support, knowledge base development, customer onboarding, product training, and service-level monitoring.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Onboarding
Product Training
SLA Monitoring
Service Performance Management
Knowledge Base Development
Customer Issue Resolution
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Zendesk
Learning Management System
Operational Support
SOLUTIONS
Inbound Call Support
Outbound Call Support
Email Support
Chat Support
Technical Troubleshooting
Ticket Workflow Setup
Knowledge Base Management
Customer Onboarding
Product Training
SLA Tracking and Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
South Africa
- Founded
2013
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
SURGO is relevant for organizations seeking outsourced customer support and technical helpdesk operations, including multilingual contact centre services, Zendesk ticketing support, customer onboarding and training, and documented SLA tracking and service performance management.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- SURGO
- info@surgo.co.za
- +27 21 012 5566
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