ROUTE 2 SHINE is an India-based BPO and contact center services provider offering voice and non-voice customer support, including phone, email, and chat assistance. Its capabilities include inbound and outbound support, technical troubleshooting, response-time management, service-level adherence, quality assurance, and customer feedback analysis.
- HQ
- Founded
- Sector
- Coverage
- India
- 2023
- Services
- Global
01 / Overview
Company description
ROUTE 2 SHINE provides business process outsourcing and contact center services for clients in India and abroad. Its customer support operations include voice, email, chat, inbound and outbound calling, technical support, issue troubleshooting, and non-voice processes. The company also describes service-level, response-time, quality assurance, and workforce management activities.
02 / Sectors
Key Capabilities
Customer Support
Technical Support
Helpdesk Support
Inbound and Outbound Calling
Voice and Non-Voice Support
Customer Issue Resolution
Response-Time Management
SLA Monitoring
Quality Assurance
Customer Feedback Analysis
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Voice Data Recording
Proficiency-Driven Routing
Workforce Management Systems
Verbal Data Analysis
Knowledge Base
Speech-to-Text
Automated Call Handling
Operational Support
SOLUTIONS
Voice Support
Email Support
Chat Support
Inbound Calling
Outbound Calling
Technical Troubleshooting
Customer Issue Resolution
Response-Time Monitoring
SLA Adherence
Support Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
India
- Founded
2023
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
ROUTE 2 SHINE is relevant for customer support outsourcing because it provides voice, email, chat, inbound, outbound, non-voice, and technical support operations, with documented attention to response times, service levels, quality assurance, and customer feedback.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- ROUTE 2 SHINE
- amit.sharma@route2shine.com
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