RelateCare provides healthcare patient access, clinical communication, and managed contact center services for health systems and hospitals. Its customer support capabilities include omnichannel patient contact handling, appointment scheduling, MyChart technical helpdesk assistance, issue resolution, workforce optimization, training, quality management, and service performance tracking.
- HQ
- Founded
- Sector
- Coverage
- Ireland
- 2013
- Services
- Global
Overview
Company description
RelateCare delivers outsourced patient access and clinical communication services to healthcare organizations. Its operations include contact center support across phone, chat, email, SMS, and self-service channels, along with appointment scheduling, technical helpdesk assistance, patient outreach, work-queue management, training, quality monitoring, and performance reporting.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Onboarding
Product Training
SLA Monitoring
Service Performance Management
Escalation Management
Customer Issue Resolution
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Genesys Cloud CX
Avaya
Epic
MyChart
Operational Support
SOLUTIONS
Inbound and Outbound Contact Handling
Phone Support
Chat Support
Email Support
Appointment Scheduling
Technical Troubleshooting
Work-Queue Management
Customer Onboarding
Product and Staff Training
KPI and Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Ireland
- Founded
2013
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
RelateCare is relevant for healthcare organizations seeking outsourced patient support and contact center operations, including omnichannel service delivery, appointment scheduling, technical helpdesk assistance, clinical communication, training, quality management, and measurable service performance oversight.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- RelateCare
- sales@relatecare.com
- +1 216 553 3727
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