RDI Corporation provides outsourced customer experience, contact center, technical support, help desk, and analytics services for businesses across multiple industries. Its support capabilities include omnichannel customer care, ticketing, tiered technical support, issue escalation, workforce management, KPI visibility, and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1978
- Services
- Global
Overview
Company description
RDI Corporation is a privately held business process outsourcing provider offering customer experience, contact center, managed IT, and help desk services. Its customer support operations include voice, chat, email, and ticketing channels, along with tiered technical troubleshooting and escalation. RDI also provides analytics, workforce management, KPI visibility, and service performance insights.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Issue Resolution
Tiered Support Escalation
Workforce Management
Service Performance Analytics
KPI Monitoring
Support Reporting
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
CallMiner
Tableau
Winnerware.ai
CX Pulse
Operational Support
SOLUTIONS
Omnichannel Customer Support
Voice Support
Email Support
Chat Support
Ticket Management
Technical Troubleshooting
Tier 1 Support
Tier 2-4 Escalation
Workforce Management
Service Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1978
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
RDI is relevant for organizations seeking outsourced customer care, customer-facing help desk, technical troubleshooting, ticketing, escalation management, and analytics-driven monitoring of support quality and performance.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- RDI Corporation
- winningsmart@rdicorp.com
- (800) 388-7636
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