Phonetica provides outsourced business process and customer experience services, including multilingual inbound and outbound customer care, contact-center operations, and specialized help desk support. Its capabilities include multichannel customer service, technical assistance, remote reception, back-office support, and customer interaction management delivered through global operations.
- HQ
- Founded
- Sector
- Coverage
- Italy
- 1998
- Services
- Global
01 / Overview
Company description
Phonetica is an Italian business process outsourcing provider that evolved into INGO while retaining its customer experience and contact-center heritage. The company delivers inbound and outbound customer care, multichannel help desk services, remote reception, back-office operations, and customer interaction support for organizations across several industries.
02 / Sectors
Key Capabilities
Customer Support
Technical Support
Helpdesk Support
Multichannel Customer Care
Inbound Contact Center Services
Outbound Contact Center Services
Back-Office Support
Remote Reception
Customer Issue Resolution
Customer Satisfaction Monitoring
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
XCALLY
Acuto
Operational Support
SOLUTIONS
Customer Care
Help Desk Support
Telephone Support
Multichannel Support
Technical Troubleshooting
Back-Office Processing
Remote Reception
Customer Satisfaction Monitoring
Call Handling
Customer Issue Resolution
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Italy
- Founded
1998
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Phonetica is relevant for organizations seeking outsourced customer care and help desk operations, with verified experience in inbound and outbound contact-center services, multichannel support, technical assistance, remote reception, and customer interaction management.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Phonetica
- info@phonetica.it
- 02 613111
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