Peak Support provides outsourced customer experience and business process support for growth-focused companies. Its services include omnichannel customer support, technical support, customer onboarding, product and user training, ticket handling, escalation management, and support performance reporting. The company supports clients through remote teams and technology-enabled service operations.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2015
- Services
- Global
01 / Overview
Company description
Peak Support is a customer experience outsourcing and business process services provider serving growth-focused brands. Its customer support operations cover email, chat, phone, ticket management, technical troubleshooting, onboarding, training, and escalations. The company also provides quality assurance, KPI tracking, client reporting, and service performance management for outsourced support programs.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Onboarding
Product Training
SLA Monitoring
Service Performance Management
Escalation Management
Customer Issue Resolution
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Zendesk
Salesforce
Freshdesk
Intercom
Talkdesk
Five9
Genesys
Amazon Connect
Aircall
Operational Support
SOLUTIONS
Ticket Management
Email Support
Chat Support
Phone Support
Technical Troubleshooting
Customer Onboarding
Product and User Training
Escalation Management
SLA Monitoring
Support Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2015
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Peak Support is relevant for organizations seeking outsourced customer support operations, technical support, onboarding assistance, and performance management. Its verified capabilities include omnichannel ticket handling, technical troubleshooting, training and onboarding support, quality assurance, KPI reporting, response-time monitoring, and escalation management.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Peak Support
- info@peaksupport.io
- (866) 620-5538
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