Pac Biz Contact Center Outsourcing provides outsourced contact center and business process outsourcing services for transportation, software, eCommerce, healthcare, and other businesses. Its customer support capabilities include 24/7 phone, email, and chat support, technical support, agent training, quality assurance, KPI monitoring, and performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2015
- Services
- Global
01 / Overview
Company description
Pac Biz Contact Center Outsourcing is a privately held business process outsourcing provider with operations in the United States and the Philippines. The company delivers 24/7 customer service, contact center, dispatch, email, chat, and technical support. Its operational model includes agent training, account management, quality assurance, KPI tracking, and client performance reporting.
02 / Sectors
Key Capabilities
Customer Support
Contact Center Outsourcing
Technical Support
Helpdesk Support
Email Support
Chat Support
Customer Issue Resolution
Quality Assurance
KPI Monitoring
Performance Reporting
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
iCabbi
Operational Support
SOLUTIONS
Phone Support
Email Support
Chat Support
Technical Troubleshooting
Agent Training
Account Management
Quality Assurance
KPI Monitoring
Performance Reporting
Escalation Management
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2015
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Pac Biz is relevant for organizations seeking outsourced customer support and contact center operations, including phone, email, chat, technical support, transportation dispatch, quality assurance, KPI monitoring, and service performance reporting.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Pac Biz Contact Center Outsourcing
- info@pac-biz.com
- 480-771-3009
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