Ozonetel Communications provides cloud-based customer experience and contact center software for organizations managing voice and digital customer interactions. Its verified support capabilities include customer support, technical troubleshooting, client training, escalation handling, and SLA and service performance monitoring.
- HQ
- Founded
- Sector
- Coverage
- India
- 2007
- Software
- Global
01 / Overview
Company description
Ozonetel Communications develops cloud-based contact center and unified customer experience software for enterprises and growing businesses. The company provides customer and technical support for its platform, including troubleshooting, issue escalation, client guidance, and support aligned with defined service levels. Its tools also support SLA reporting, agent performance monitoring, and customer interaction analytics.
02 / Sectors
Key Capabilities
Customer Support
Technical Support
Helpdesk Support
Customer Issue Resolution
Customer Onboarding
Product Training
Escalation Management
SLA Monitoring
Service Performance Management
Support Reporting
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
oneCXi
CloudAgent
CXi Switch
KooKoo
Zoho Integration
Operational Support
SOLUTIONS
Customer Support
Technical Troubleshooting
Client Issue Resolution
Customer Onboarding
Client Training
Escalation Management
SLA Monitoring
Agent Performance Monitoring
Support Reporting
Response-Time Monitoring
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
India
- Founded
2007
- Company Size
250 - 999
- Company Type
Private
- Sector
Software
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Ozonetel is relevant for organizations seeking a cloud contact center software provider with verified technical support, customer support, client training, escalation processes, and built-in SLA and service performance reporting capabilities.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Ozonetel Communications
- customersuccess@ozonetel.com
- +1-408-440-5445
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