Omnie Integrated Services Inc. provides fully managed, omnichannel customer support using live agents and AI automation. Its services include voice, SMS, email, live chat, social media support, customer onboarding, agent training, quality assurance, SLA commitments, and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2020
- Services
- Global
01 / Overview
Company description
Omnie Integrated Services Inc. is a customer service outsourcing provider combining trained support agents with AI-enabled automation. The company manages voice, SMS, email, live chat, social media, and messaging support, with client onboarding, brand education, quality assurance, customer satisfaction monitoring, SLA commitments, and custom reporting.
02 / Sectors
Key Capabilities
Customer Support
Omnichannel Customer Service
Ticket Management
Customer Onboarding
Agent Training
Quality Assurance
SLA Management
Service Performance Reporting
Customer Satisfaction Monitoring
Customer Issue Resolution
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Omnie customer support platform
AI automation
Omnichannel support dashboard
Self-help knowledge base
Operational Support
SOLUTIONS
Voice Support
SMS Support
Email Support
Live Chat Support
Social Media Support
Customer Onboarding
Brand Education
Agent Training
Quality Assurance
Support Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2020
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Omnie is relevant for organizations seeking managed customer support across voice, messaging, email, chat, and social channels, with additional onboarding, agent training, quality assurance, SLA commitments, customer satisfaction monitoring, and performance reporting.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Omnie Integrated Services Inc.
- info@omniecsr.com
- +1 (844) 669-5068
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