Octopus Tech Solutions provides outsourced customer service, call center, chat, email, and technical support services for businesses. Its support operations include multichannel customer assistance, product support, issue resolution, tiered technical support, customer onboarding, and support performance reporting.
- HQ
- Founded
- Sector
- Coverage
- India
- 2011
- Services
- Global
01 / Overview
Company description
Octopus Tech Solutions is an India-based outsourcing and IT services provider offering voice and non-voice customer support operations. Its services include inbound and outbound customer service, multichannel support through phone, chat, email and social media, product support, technical troubleshooting, and customer onboarding for NBFC clients. The company also provides support reporting and escalation procedures.
02 / Sectors
Key Capabilities
Customer Support
Multichannel Customer Support
Technical Support
Tiered Technical Support
Product Support
Customer Onboarding
Customer Issue Resolution
Chat Support
Email Support
Escalation Management
03 / Services & Solutions
Explore services
Operational Support
SOLUTIONS
Inbound Customer Support
Outbound Customer Support
Phone Support
Chat Support
Email Support
Social Media Support
Technical Troubleshooting
Product Support
Customer Onboarding
Support Performance Monitoring
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
India
- Founded
2011
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Octopus Tech Solutions is relevant for organizations seeking outsourced customer support and technical support operations. Its verified capabilities include multichannel customer service, product support, tiered technical assistance, NBFC customer onboarding, escalation procedures, and support representative performance monitoring.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Octopus Tech Solutions
- info@theoctopustech.com
- +91 0183 5056522; +91 80456 85683
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