New Media Services provides outsourced business process and customer support services using human and AI-enabled operations. Its support capabilities include multilingual voice, email, live chat, ticket handling, customer issue resolution, escalation management, and technical helpdesk support for businesses operating across multiple industries.
- HQ
- Founded
- Sector
- Coverage
- Australia
- 2007
- Services
- Global
01 / Overview
Company description
New Media Services is an Australian business process outsourcing provider delivering multilingual customer support and contact center operations. Its services include voice, email, live chat, ticket handling, refund processing, escalation management, and technical support. The company supports global clients through human-led and AI-assisted workflows, including its LOOP and V3 communication platforms.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Multilingual Contact Center Services
Live Chat Support
Email Support
Escalation Management
Customer Issue Resolution
Refund Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Live Operator Online Platform (LOOP)
V3 messaging platform
Operational Support
SOLUTIONS
Ticket Management
Email Support
Live Chat Support
Voice Support
Technical Troubleshooting
Billing and Refund Support
Escalation Management
Customer Inquiry Handling
Multilingual Support
Support Issue Resolution
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Australia
- Founded
2007
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
New Media Services is relevant for organizations seeking outsourced customer support operations across voice, email, live chat, ticketing, and multilingual contact center channels. Its documented capabilities also include technical troubleshooting, billing and refund support, escalation management, and real-time assistance for gaming, healthcare, logistics, e-commerce, and transportation clients.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- New Media Services
- info@newmediaservices.com.au
- +61 3 9016 3480
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