NCRi provides outsourced customer experience, omnichannel contact center, accounts receivable, and IT-enabled services for businesses across multiple industries. Its customer support capabilities include inbound and outbound contact center operations, multichannel communication across phone, chat, email, and social media, technical support, customer onboarding calls, complaint resolution, quality assurance, and performance reporting.
- HQ
- Founded
- Sector
- Coverage
- Canada
- 2008
- Services
- Global
01 / Overview
Company description
NCRi is a Canada-based business process outsourcing provider offering customer experience management, accounts receivable support, software development, and IT-enabled services. Its customer support operations include omnichannel contact center services, inbound and outbound communication, customer query resolution, complaint handling, technical support, onboarding calls, quality assurance, and service performance reporting.
02 / Sectors
Key Capabilities
Customer Support
Omnichannel Contact Center Services
Technical Support
Helpdesk Support
Customer Onboarding
Customer Issue Resolution
Complaint Resolution
Quality Assurance
Performance Reporting
Multichannel Communication
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
SAP ERP Software
Customer Relationship Management (CRM) Systems
EHR and EMR Software
Telemedicine Platforms
Omnichannel Communication Technology
Business Intelligence and Analytics Systems
Network Mapping and Optimization Tools
Operational Support
SOLUTIONS
Inbound Call Handling
Outbound Call Handling
Phone Support
Chat Support
Email Support
Social Media Support
Technical Troubleshooting
Customer Onboarding Calls
Complaint Handling
Service Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Canada
- Founded
2008
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
NCRi is relevant for customer support outsourcing because it provides multichannel contact center operations, customer query handling, complaint resolution, technical support, onboarding calls, quality assurance, and performance reporting across global delivery locations.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- NCRi
- info@ncri.com
- +1 905-366-0206
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