Maxicus provides technology-enabled customer experience and business process outsourcing services for global brands. Its customer support capabilities include omnichannel voice, chat, email and social support, technical support, customer onboarding, product training, case management, escalation handling and AI-enabled quality monitoring.
- HQ
- Founded
- Sector
- Coverage
- India
- 2003
- Services
- Global
01 / Overview
Company description
Maxicus is an India-based customer experience and BPM provider supporting brands across customer lifecycle management, omnichannel support and technical assistance. Its operations include customer query and complaint handling, ticket and case tracking, onboarding and training, escalation management, and service quality monitoring through AI-powered analytics and performance dashboards.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Onboarding
Product Training
Case Management
Escalation Management
Quality Monitoring
Service Performance Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Max AI
AI-powered Quality Management System
Sentiment Analysis
Learning Management System
Chatbots
Knowledge Management Platform
Operational Support
SOLUTIONS
Voice Support
Email Support
Chat Support
Social Media Support
Technical Troubleshooting
Customer Onboarding
Product Training
Ticket and Case Tracking
Escalation Management
Support Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
India
- Founded
2003
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Maxicus is relevant for organizations seeking outsourced customer support, technical assistance and customer lifecycle operations. Its verified capabilities include omnichannel query resolution, ticket and case management, onboarding and training, escalation handling, and AI-based quality, sentiment and performance monitoring.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Maxicus
- info@maxicus.com
- +91 9877098771
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