MANGO5 is a South African business process outsourcing provider delivering outsourced customer service and contact centre operations for international businesses. Its support capabilities include inbound and multichannel customer support, technical support campaigns, issue resolution, quality assurance, coaching, and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- South Africa
- 2006
- Services
- Global
Overview
Company description
MANGO5 provides outsourced business process and contact centre services from South Africa to clients across international markets. Its customer support operations include inbound service, email, webchat, technical support, issue resolution, quality monitoring, coaching, and performance reporting. The company serves sectors including financial services, telecommunications, vehicle tracking, recruitment, medical technology, fintech, and health and wellness.
Sectors
Key Capabilities
Customer Support
Multichannel Customer Support
Technical Support
Technical Helpdesk Support
Customer Issue Resolution
Quality Assurance
Performance Reporting
Escalation Management
Email Support
Live Chat Support
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
AWS
Microsoft Defender ATP
BitLocker
Palo Alto firewalls
Operational Support
SOLUTIONS
Inbound Customer Service
Email Support
Live Chat Support
Technical Troubleshooting
Technical Support Desk
Customer Issue Resolution
Quality Monitoring
Service-Level Adherence Monitoring
Performance Reporting
Escalation Management
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
South Africa
- Founded
2006
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
MANGO5 is relevant for organizations seeking outsourced customer support, technical helpdesk operations, and multichannel service delivery. Its documented operating model includes quality assurance, coaching, service-level adherence monitoring, response and resolution tracking, and performance reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- MANGO5
- info@mango5.co.za
- +27 21 812 1700
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