Konnect BPO Technologies (PVT) Ltd provides business process outsourcing and customer experience services, including inbound customer support, email support, live chat, e-commerce support, and technical helpdesk services. Its support operations include inquiry handling, complaint resolution, service-level monitoring, quality supervision, performance reporting, and omnichannel customer engagement.
- HQ
- Founded
- Sector
- Coverage
- Sri Lanka
- 2016
- Services
- Global
Overview
Company description
Konnect BPO Technologies is a Sri Lankan business process outsourcing provider serving international clients through voice and non-voice operations. Its customer support services include inbound contact center operations, email and live chat support, e-commerce support, technical helpdesk assistance, inquiry handling, complaint resolution, service-level monitoring, quality supervision, and structured support reporting.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Live Chat Support
Email Support
Customer Issue Resolution
Escalation Management
SLA Monitoring
Service Performance Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Interactive Voice Response (IVR)
CRM Interface
Quality Monitoring System
Human Resources Information System (HRIS)
Operational Support
SOLUTIONS
Inbound Customer Support
Email Support
Chat Support
E-commerce Customer Support
Technical Troubleshooting
Helpdesk Support
Customer Inquiry Handling
Complaint Resolution
Quality Monitoring
SLA Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Sri Lanka
- Founded
2016
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Konnect BPO is relevant for customer support outsourcing because it provides dedicated inbound, email, chat, e-commerce, and helpdesk operations, supported by service-level monitoring, quality supervision, customer issue resolution, and daily or weekly performance reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Konnect BPO Technologies (PVT) Ltd
- info@konnectbpo.com
- +94 772 453 453
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