Helplama provides outsourced customer support services through dedicated teams handling phone, email, live chat, and social media interactions. Its capabilities include e-commerce and SaaS customer service, level 1 and level 2 technical support, agent training, quality assurance, KPI tracking, and support performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2016
- Services
- Global
Overview
Company description
Helplama is a customer support outsourcing provider serving e-commerce, SaaS, hospitality, healthcare, retail, and other industries. Its managed support operations cover phone, email, live chat, and social media, along with level 1 and level 2 technical support. The company also provides tailored agent training, quality assurance, KPI monitoring, and performance reporting.
Sectors
Key Capabilities
Customer Support
Multichannel Support
Ticket Management
Technical Support
Level 1 Support
Level 2 Support
Customer Issue Resolution
Quality Assurance
KPI Monitoring
Support Performance Reporting
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Shopify
WooCommerce
BigCommerce
Magento
Gorgias
Freshdesk
Gladly
Re:amaze
ServiceTitan
Operational Support
SOLUTIONS
Email Support
Live Chat Support
Phone Support
Social Media Customer Service
Technical Troubleshooting
Customer Issue Resolution
Agent Training
Quality Monitoring
SLA Monitoring
Support Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2016
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Helplama is relevant for organizations seeking outsourced customer support across phone, email, live chat, and social media. Its verified service offering also includes level 1 and level 2 technical support, tailored agent training, quality assurance, SLA and KPI monitoring, and support performance reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Helplama
- support@helplama.com
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