Hands Working Virtually BPO provides business process outsourcing and contact center services, including phone, email, chat, SMS, and social media customer support. Its support capabilities include Tier 1 and Tier 2 technical support, CRM and ticketing system management, quality assurance monitoring, and detailed service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2013
- Services
- Global
Overview
Company description
Hands Working Virtually BPO is a business process outsourcing provider offering virtual office, contact center, back-office, and hybrid solutions. Its customer support operations include multichannel communication, issue resolution, order and billing assistance, Tier 1 and Tier 2 technical support, CRM and ticketing system management, quality assurance monitoring, and performance reporting.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Multichannel Support
Customer Issue Resolution
Quality Assurance Monitoring
Service Performance Reporting
Escalation Management
CRM and Ticketing System Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Zendesk
Operational Support
SOLUTIONS
Phone Support
Email Support
Live Chat Support
SMS Support
Social Media Customer Engagement
Ticketing System Management
Technical Troubleshooting
Quality Assurance Monitoring
Customer Data Entry and Reporting
Support Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2013
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Hands Working Virtually BPO is relevant for organizations seeking outsourced customer support through phone, email, chat, SMS, and social media. The company also provides Tier 1 and Tier 2 technical support, ticketing system management, quality assurance monitoring, and detailed performance reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Hands Working Virtually BPO
- help@handsworkingvirtually.com
- +1 760-459-8138
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