Fortuity provides outsourced omnichannel customer support and back-office solutions for healthcare, insurance, and financial services organizations. Its services include customer care, policyholder and patient support, new customer onboarding, claims and billing inquiry assistance, and operational performance management supported by AI and cloud-based tools.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2017
- Services
- United States
Overview
Company description
Fortuity is a customer support outsourcing and business process services provider focused on regulated industries. The company delivers omnichannel customer care, claims and billing support, patient and policyholder assistance, new customer onboarding, and back-office operations. Its delivery model includes onshore, nearshore, and remote support capabilities, along with performance-focused operational oversight.
Sectors
Key Capabilities
Customer Support
Omnichannel Customer Care
Back-Office Support
Customer Onboarding
Claims Support
Billing Inquiry Support
Patient Support
Policyholder Support
Performance Management
Escalation and Issue Resolution
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
AI-Powered Knowledge Engine
Predictive AI Call Routing
Real-Time Speech Coaching
Interactive Video Support Tools
Intelligent Callback Solutions
Cloud-Native Resilient Infrastructure
Cloud-Based Support Tools
Operational Support
SOLUTIONS
Inbound Customer Support
Outbound Customer Support
Customer Issue Resolution
Claims Intake and Processing
Policyholder Service Support
Patient Outreach and Engagement
Payment and Billing Inquiry Support
New Customer Onboarding
Performance Monitoring
Quality and Support Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2017
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
United States
Why Consider This Provider?
What Sets Them Apart
Fortuity is relevant for organizations seeking outsourced customer support and back-office operations in healthcare, insurance, and financial services. Its verified capabilities include omnichannel customer care, onboarding, claims and billing support, patient and policyholder assistance, AI-enabled support operations, and performance monitoring.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Fortuity
- (614) 401-3050
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