Euro Union Assistance GmbH is a German contact-center and customer-service outsourcing provider founded in 1994. It delivers inbound and outbound customer support through telephone, email, chat, and other digital channels, with back-office processing, technical support, complaint handling, and service quality reporting.
- HQ
- Founded
- Sector
- Coverage
- Germany
- 1994
- Services
- Germany
Overview
Company description
Euro Union Assistance GmbH operates contact centers in Stuttgart and Nuremberg and provides outsourced customer communication services. Its operations include inbound and outbound telephone support, email and chat handling, back-office assistance, technical support, complaint processing, 24/7 service availability, and consulting focused on process optimization and customer-service performance.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Back-Office Support
Complaint Handling
Multichannel Customer Communication
Escalation Management
SLA Monitoring
Service Performance Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
HRlab
Chatbot
Operational Support
SOLUTIONS
Inbound Telephone Support
Outbound Telephone Support
Email Support
Chat Support
Back-Office Processing
Technical Troubleshooting
Complaint Resolution
24/7 Hotline Support
Service Quality Monitoring
Support Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Germany
- Founded
1994
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Germany
Why Consider This Provider?
What Sets Them Apart
The company provides outsourced customer-support operations across telephone and digital channels, including technical support, complaint handling, back-office processing, 24/7 availability, and customer-service quality monitoring and reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Euro Union Assistance GmbH
- kontakt@eua.de
- 0711 5303-4500
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