ECI Contact Center provides outsourced contact center and call center services for organizations requiring customer communication operations. Its capabilities include telephone customer service, omnichannel contact strategies, technical support, customer issue handling, telemarketing, collections, and opinion monitoring.
- HQ
- Founded
- Sector
- Coverage
- Mexico
- 2008
- Services
- Mexico
01 / Overview
Company description
ECI Contact Center is a Puebla-based Mexican outsourcing provider specializing in contact center and business process services. Its customer support operations include telephone assistance, omnichannel communications, technical support, customer service, issue resolution, and campaign monitoring. The company also supports collections, customer retention, product placement, and telemarketing programs.
02 / Sectors
Key Capabilities
Customer Support
Technical Support
Telephone Customer Service
Omnichannel Contact Center Services
Customer Issue Resolution
Telemarketing
Customer Retention
Collections Management
Opinion Monitoring
Product Placement
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Email
SMS
Social Media
Operational Support
SOLUTIONS
Telephone Support
Technical Troubleshooting
Customer Issue Resolution
Omnichannel Contact Handling
Inbound and Outbound Contact
Customer Retention Support
Collections Support
Opinion Monitoring
Campaign Monitoring
Telemarketing Operations
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Mexico
- Founded
2008
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Mexico
05 / Why Consider This Provider?
What Sets Them Apart
ECI Contact Center is relevant for organizations seeking outsourced customer support and contact center operations, including telephone service, technical support, omnichannel communications, customer retention, collections, and campaign monitoring.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
Be the first to review this company.
08 / Contact Information
Connect With This Provider
- Website
- Phone
- ECI Contact Center
- gerente.rh@ecicontact.com
- +52 222 637 8201
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
