Direct Interactions provides outsourced, US-based contact center and customer support services for public-sector organizations, retailers, utilities, technology companies, and media businesses. Its capabilities include omnichannel customer care, technical support, helpdesk services, troubleshooting, email and chat support, and service performance analytics.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2007
- Services
- United States
01 / Overview
Company description
Direct Interactions is a privately held contact center and business process outsourcing provider with a distributed US-based workforce. The company delivers voice, chat, email, SMS, and social media customer support, along with Tier 1 and Tier 2 technical support, helpdesk assistance, troubleshooting, and customer service performance analytics.
02 / Sectors
Key Capabilities
Customer Support
Omnichannel Contact Center Services
Technical Support
Tier 1 and Tier 2 Support
Helpdesk Support
Troubleshooting Support
Email Support
Chat Support
Quality Monitoring
KPI and Performance Analytics
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
AWS
Amazon Connect
Salesforce
Operational Support
SOLUTIONS
Inbound and Outbound Customer Support
Email Support
Chat Support
SMS Support
Social Media Support
Technical Troubleshooting
Helpdesk Support
Customer Issue Resolution
Quality Assurance
KPI Monitoring and Support Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2007
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
United States
05 / Why Consider This Provider?
What Sets Them Apart
Direct Interactions is relevant for organizations seeking outsourced customer support, technical helpdesk, and omnichannel contact center operations. Its documented use of quality assurance, customized KPIs, business analytics, and interactive visualizations also supports service performance monitoring and reporting.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Direct Interactions
- sales@directinteractions.com
- (833) 972-4162
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