Contact Americas provides outsourced customer experience, contact center, BPO, technical support, and digital operations services. Its support capabilities include omnichannel customer service across voice, chat, WhatsApp, social media, and email, as well as level 1–3 technical support, helpdesk operations, quality monitoring, and performance reporting.
- HQ
- Founded
- Sector
- Coverage
- Peru
- 2012
- Services
- Global
01 / Overview
Company description
Contact Americas is a private customer experience and business process outsourcing provider operating from Peru, Chile, and the United States. The company delivers omnichannel customer service, technical support, helpdesk operations, contact center services, back-office outsourcing, and process optimization. Its capabilities also include quality monitoring, performance indicators, reporting, and custom SLA management.
02 / Sectors
Key Capabilities
Customer Support
Technical Support
Helpdesk Support
Omnichannel Contact Center Operations
Level 1 Technical Support
Level 2 Technical Support
Level 3 Technical Support
Quality Monitoring
Service Performance Management
SLA Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
AWS
Google Cloud
Microsoft Azure
WhatsApp
IVR
RPA
Speech Analytics
Chat Analytics
AI-Powered Quality Monitoring
Operational Support
SOLUTIONS
Omnichannel Customer Service
Email Support
Chat Support
WhatsApp Support
Technical Troubleshooting
Helpdesk Operations
Customer Issue Resolution
Quality Monitoring
Performance Reporting
Escalation Management
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Peru
- Founded
2012
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Contact Americas is relevant for customer support outsourcing because it provides omnichannel customer service, level 1–3 technical support, helpdesk operations, and contact center services. Its operational support also includes quality monitoring, performance indicators, reporting, process optimization, and custom SLA management.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Contact
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