Centro provides global business process outsourcing, customer experience, contact center, and IT service desk operations. Its customer support capabilities include 24/7 omnichannel assistance, multilingual support, technical helpdesk services, issue resolution, quality assurance, and service performance management.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2009
- Services
- Global
01 / Overview
Company description
Centro is a global BPO and customer experience provider serving organizations through contact center outsourcing, multilingual customer support, and IT service desk operations. Its support model includes inbound, outbound, and omnichannel assistance, technical troubleshooting, customer issue resolution, quality assurance, KPI monitoring, and SLA performance reviews. The company also supports healthcare, retail, e-commerce, and other business operations.
02 / Sectors
Key Capabilities
Customer Support
Omnichannel Contact Center Operations
Technical Support
IT Helpdesk Support
Customer Issue Resolution
Multilingual Support
Quality Assurance
SLA Monitoring
KPI Monitoring
Performance Reporting
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Genesys Cloud CX
IBM watsonx
Operational Support
SOLUTIONS
Inbound Customer Support
Outbound Customer Support
Email Support
Chat Support
Technical Troubleshooting
IT Service Desk Support
Customer Issue Resolution
Escalation Management
Quality Assurance Monitoring
SLA and KPI Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2009
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Centro is relevant for organizations seeking outsourced customer support and technical helpdesk operations with global, multilingual coverage. Its verified capabilities include omnichannel contact center delivery, service desk support, quality assurance, SLA and KPI monitoring, and performance reporting.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
Be the first to review this company.
08 / Contact Information
Connect With This Provider
- Website
- Phone
- Centro
- contact@centrocdx.com
- 804-220-8745
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
