CDM Direct provides outsourced customer experience and contact centre operations across Australia, New Zealand and Fiji. Its services include multichannel customer support, technical troubleshooting, onboarding and activation programmes, quality assurance, real-time monitoring and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- Australia
- 1991
- Services
- Asia Pacific
01 / Overview
Company description
CDM Direct is an Australian-owned customer experience outsourcing provider operating contact centre teams across Australia, New Zealand and Fiji. Its customer support operations cover voice, chat, email and social channels, with technical assistance, case management, onboarding, quality assurance, performance dashboards and real-time operational visibility.
02 / Sectors
Key Capabilities
Customer Support
Contact Centre Outsourcing
Technical Support
Customer Onboarding
Product Training
Case Management
Quality Assurance
SLA Monitoring
Service Performance Management
Customer Issue Resolution
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Salesforce
Zoom
Operational Support
SOLUTIONS
Voice Support
Email Support
Chat Support
Social Media Support
Technical Troubleshooting
Case Management
Customer Onboarding
Product Training
Real-Time Monitoring and Coaching
Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Australia
- Founded
1991
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Asia Pacific
05 / Why Consider This Provider?
What Sets Them Apart
CDM Direct is relevant for organisations seeking outsourced customer support operations across voice and digital channels, including technical troubleshooting, onboarding, quality assurance, real-time monitoring and performance reporting.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- CDM Direct
- 1800 221 811
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