Catalyst BPX provides business process outsourcing and customer experience operations for growing companies. Its verified support services include omnichannel customer support, technical support, enterprise support, quality assurance, workforce management, CX analytics, and service delivery against SLAs. The company supports global operations through distributed teams.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2023
- Services
- Global
01 / Overview
Company description
Catalyst BPX is a private business process outsourcing provider that builds and operates offshore teams for customer experience and back-office functions. Its customer support operations include phone, live chat, email, messaging, technical support, enterprise support, quality assurance, workforce management, and CX analytics. The company also supports SLA-focused service delivery and performance improvement.
02 / Sectors
Key Capabilities
Customer Support
Omnichannel Support
Technical Support
Enterprise Support
Quality Assurance
Workforce Management
CX Analytics
SLA Monitoring
Customer Issue Resolution
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Zendesk
Operational Support
SOLUTIONS
Phone Support
Live Chat Support
Email Support
Messaging Support
Technical Troubleshooting
Quality Assurance
Workforce Management
CX Analytics
SLA Performance Management
Customer Issue Resolution
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2023
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
05 / Why Consider This Provider?
What Sets Them Apart
Catalyst BPX is relevant for organizations seeking outsourced customer support operations, technical support, quality assurance, workforce management, CX analytics, and SLA-focused service performance management. Its documented client work includes customer experience support for software companies such as Zendesk and ClickUp.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Catalyst BPX
- alex@catalystbpx.com
- +1 (415) 475-2792
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