Call Center Services International provides nearshore contact center and IT support operations for U.S. organizations through bilingual teams based in Mexico. Its services include customer care, multichannel technical support, ticket creation and follow-up, quality assurance, call monitoring, and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2008
- Services
- North America
Overview
Company description
Call Center Services International establishes and manages bilingual nearshore contact center operations in Mexico for U.S. organizations. The company provides customer service, inbound and multichannel technical support, IT helpdesk functions, ticket follow-up, quality assurance, call monitoring, and performance reporting. It serves sectors including healthcare, mortgage, auto finance, loan servicing, and debt collection.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
IT Helpdesk Support
Multichannel Support
Quality Assurance
Call Monitoring
KPI Monitoring
Service Performance Reporting
Escalation and Issue Resolution
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Generative AI Virtual Agents
QA and Compliance AI Agents
Intelligent Document Processing
Integrated Payment Solutions
Operational Support
SOLUTIONS
Customer Care
Inbound Call Support
Live Chat Support
Email Support
Portal Ticket Creation and Follow-up
Technical Troubleshooting
Remote IT Support
Quality Monitoring
Service and Process Audits
Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2008
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
North America
Why Consider This Provider?
What Sets Them Apart
Call Center Services International is relevant for organizations seeking outsourced customer support, technical helpdesk, and contact center performance operations. Its verified capabilities include bilingual customer care, ticket handling, technical support, quality assurance, call monitoring, KPI measurement, and operational reporting from nearshore facilities in Mexico.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Call Center Services International
- sales@ccsi.com
- (877) 399-3419
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