Aureon provides outsourced contact center, customer care, technical support, and IT helpdesk services for businesses. Its capabilities include omnichannel customer support, tiered technical troubleshooting, customer and subscriber onboarding, escalation management, SLA-backed coverage, quality monitoring, and support performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1984
- Services
- United States
01 / Overview
Company description
Aureon is a privately held U.S. provider of contact center, customer care, technical support, IT helpdesk, managed technology, and related business services. Its customer support operations handle voice, email, chat, and social interactions, along with product-specific troubleshooting, tiered escalation, subscriber onboarding, SLA-backed coverage, quality assurance, and performance reporting.
02 / Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
IT Helpdesk Support
Customer Onboarding
Product Training
Multi-Tiered Escalation
Customer Issue Resolution
SLA Monitoring
Service Performance Management
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Omnichannel Support Platform
Operational Support
SOLUTIONS
Inbound Customer Service
Email Support
Live Chat Support
Social Media Support
Technical Troubleshooting
Tier 1 and Tier 2 Helpdesk Support
Customer and Subscriber Onboarding
Product and Systems Training
Escalation Management
CSAT and Support Performance Reporting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1984
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
United States
05 / Why Consider This Provider?
What Sets Them Apart
Aureon is relevant for organizations seeking outsourced customer support, technical support, and IT helpdesk operations with U.S.-based agents, omnichannel coverage, product-specific training, structured escalation, defined service levels, quality monitoring, and performance reporting.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
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08 / Contact Information
Connect With This Provider
- Website
- Phone
- Aureon
- tech.help@aureon.com
- 800-469-4000
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