Alliance Answer provides 24/7 telephone answering and call-handling services for businesses across North America. Its customer support capabilities include message taking, call triage, overflow handling, remote receptionist services, on-call scheduling, emergency escalation, helpdesk support, and Level 1 technical support.
- HQ
- Founded
- Sector
- Coverage
- Canada
- 1948
- Services
- North America
01 / Overview
Company description
Alliance Answer is a Canadian telephone answering and call center provider serving businesses across North America. The company delivers live customer support through message taking, call triage, overflow call handling, remote reception, and emergency escalation. Its documented capabilities also include helpdesk services and Level 1 technical support for client organizations.
02 / Sectors
Key Capabilities
Customer Support
Message Taking
Call Triage
Overflow Call Handling
Remote Receptionist Services
On-Call Scheduling
Emergency Call Escalation
Helpdesk Support
Level 1 Technical Support
Customer Issue Resolution
03 / Services & Solutions
Explore services
Software & Technology
SOLUTIONS
ePortal
Voice Logger
Mobile App
Online Call Activity Portal
Operational Support
SOLUTIONS
Telephone Answering
Message Delivery
Email Support
SMS Message Delivery
Call Routing
Call Triage
On-Call Scheduling
Emergency Escalation
Helpdesk Support
Technical Troubleshooting
04/ Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Canada
- Founded
1948
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
North America
05 / Why Consider This Provider?
What Sets Them Apart
Alliance Answer is relevant for organizations seeking outsourced customer support operations, including 24/7 telephone answering, message handling, call triage, overflow coverage, remote receptionist services, helpdesk support, and Level 1 technical support.
06 / Locations & Service Coverage
Global Presence
Global service coverage
07 / Reviews
Reviews & Ratings
No reviews yet
Be the first to review this company.
08 / Contact Information
Connect With This Provider
- Website
- Phone
- Alliance Answer
- 1-800-790-9020; (613) 546-1141
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
