ContactUS Communications provides outsourced contact center services, including customer care, multichannel support, customer retention, and technical support. Its capabilities include phone, chat, SMS, and email interactions, along with contact center technology, quality assurance, customer experience analytics, and service performance insights.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2011
- Services
- Global
Overview
Company description
ContactUS Communications is a privately held contact center outsourcing provider serving brands across multiple industries. Its customer support operations include phone, chat, SMS, and email-based customer care, technical support, customer inquiries, retention programs, and issue resolution. The company also provides quality assurance management, interaction analytics, and performance measurement capabilities.
Sectors
Key Capabilities
Customer Support
Multichannel Contact Center Support
Technical Support
Customer Issue Resolution
Customer Retention Support
Quality Assurance Management
Customer Experience Analytics
Service Performance Monitoring
Contact Center Operations Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
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FORMS
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CCaaS
UCaaS
inContact
NICE Systems
Operational Support
SOLUTIONS
Phone Support
Chat Support
SMS Support
Email Support
Technical Troubleshooting
Customer Inquiry Handling
Customer Retention Support
Quality Monitoring
Performance Metrics Reporting
Customer Interaction Assessment
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2011
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
ContactUS Communications is relevant for organizations seeking outsourced customer care and technical support across phone, chat, SMS, and email channels. Its quality assurance, interaction assessment, analytics, and performance measurement services also support ongoing management of customer service operations.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- ContactUS Communications
- +1 614-984-2399
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