Windy City Call Center provides outsourced inbound and outbound call center services, including customer service, technical support, call verification, lead qualification, and warm transfers. The company also provides quality assurance, workforce management, call monitoring, and performance reporting for client programs.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2009
- Services
- North America and Europe
Overview
Company description
Windy City Call Center is a private outsourced call center provider serving clients through inbound and outbound phone operations. Its customer support services include customer service, technical support, lead qualification, call verification, warm transfers, and customer loyalty support. The company also supports quality assurance, call monitoring, workforce management, and reporting against key performance metrics.
Sectors
Key Capabilities
Customer Support
Technical Support
Inbound Call Handling
Outbound Call Handling
Call Verification
Lead Qualification
Warm Transfers
Quality Assurance
Workforce Management
Performance Reporting
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Automatic Dialer
VoIP
Custom APIs
HTTP POST
FTP
Email
Microsoft Office
DNC.com
Operational Support
SOLUTIONS
Customer Service
Technical Troubleshooting
Call Verification
Lead Qualification
Warm Transfers
Inbound Call Handling
Outbound Call Handling
Call Monitoring
Quality Assurance
Support Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2009
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
North America and Europe
Why Consider This Provider?
What Sets Them Apart
Windy City Call Center is relevant for organizations seeking outsourced customer and technical support through inbound and outbound call operations. Its verified capabilities also include call verification, warm transfers, quality assurance, workforce management, call monitoring, and performance reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Windy City Call Center
- opportunities@birddogmedia.com
- 847-749-1292
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