World Connection provides nearshore customer experience and BPO services, including multichannel customer support, technical support, onboarding, and back-office operations. Its support teams handle voice, email, chat, SMS, and social interactions, with dedicated agents, escalation processes, quality monitoring, and performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2011
- Services
- Global
Overview
Company description
World Connection is a privately held nearshore contact center and BPO provider serving growth companies across multiple industries. Its customer support operations include voice, email, chat, SMS, and social support, along with Tier 1 and Tier 2 technical assistance, onboarding support, product training, escalation management, quality assurance, and KPI reporting.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Onboarding
Product Training
Escalation Management
SLA Monitoring
Service Performance Management
Customer Issue Resolution
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Salesforce
Zendesk
HubSpot
Five9
Shopify
ServiceTitan
Operational Support
SOLUTIONS
Inbound Customer Service
Email Support
Chat Support
SMS Support
Social Messaging Support
Ticket Management
Technical Troubleshooting
Customer Onboarding
Product Training
Support Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2011
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
World Connection is relevant for organizations seeking outsourced customer support and technical helpdesk operations across voice and digital channels. Its services also include customer onboarding, product and process training, escalation management, quality monitoring, KPI tracking, and support performance reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- World Connection
- sales@worldconnection.com
- (208) 789-8252
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