A Better Answer provides 24/7 bilingual call center and answering services for businesses, including customer service management, telephone answering, messaging, appointment scheduling, order entry, help desk support, and trouble-ticket handling. The company also provides escalated dispatch, customer relationship management support, and customer service quality evaluations.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1971
- Services
- United States
Overview
Company description
A Better Answer is a privately held U.S. call center and answering-services provider established in 1971. Its operations include 24/7 live telephone answering, bilingual English-Spanish support, email and text message delivery, appointment scheduling, order entry, customer relationship management data entry, help desk and trouble-ticket handling, and escalated dispatch. The company also performs mystery-caller evaluations and provides graded service reports.
Sectors
Key Capabilities
Customer Support
Customer Service Management
Ticket Management
Technical Support
Helpdesk Support
Bilingual Support
Appointment Scheduling
Escalation Management
Customer Issue Resolution
Service Performance Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
ACE: Automated Customer Experience
Operational Support
SOLUTIONS
Telephone Answering
Email Support
Text Message Support
Web Call Handling
Order Entry
Ticket Management
Technical Troubleshooting
Appointment Scheduling
Escalated Dispatch
Service Quality Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1971
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
United States
Why Consider This Provider?
What Sets Them Apart
A Better Answer is relevant for organizations seeking outsourced customer support operations, including 24/7 telephone answering, bilingual customer communications, help desk and trouble-ticket handling, appointment scheduling, order entry, escalation support, and customer service quality evaluations.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- A Better Answer
- customercare@abetteranswer.com
- 972-943-4000
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