Direct Line provides 24/7 live answering, call center, technical support, helpdesk, ticket intake, dispatch, and customer communication services. Its support operations include Tier 1 technical assistance, service ticket logging, CRM integration, urgent escalation, customer onboarding, custom scripting, and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1979
- Services
- United States
Overview
Company description
Direct Line is a U.S.-based answering service and call center provider serving businesses nationwide. Its customer support operations include live call handling, technical support, helpdesk administration, ticket intake, escalation management, customer onboarding, CRM integration, and custom reporting covering call activity, response times, and agent performance.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Onboarding
Service Ticket Intake
Escalation Management
CRM Integration
SLA Monitoring
Service Performance Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Salesforce
SugarCRM
Quickbase
My Direct Line Web Portal
Secure Interactive Messaging Platform
Operational Support
SOLUTIONS
24/7 Live Call Answering
Ticket Management
Tier 1 Technical Support
Helpdesk Administration
Technical Troubleshooting Intake
Customer Onboarding
Custom Scripting
Urgent Dispatch
Escalation Management
Support Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1979
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
United States
Why Consider This Provider?
What Sets Them Apart
Direct Line is relevant for organizations seeking outsourced customer support and technical helpdesk operations, including live call handling, ticket intake, CRM-connected workflows, urgent escalation, onboarding support, and reporting on response times, call activity, and agent performance.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Direct Line
- 888-365-2424
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