Releasy Customer Management provides outsourced customer service and contact center operations across multiple communication channels, including telephone, email, chat, and social media. Its support capabilities include customer issue handling, overflow support, AI-enabled service operations, and service performance monitoring through real-time reporting and service-level follow-up.
- HQ
- Founded
- Sector
- Coverage
- Sweden
- 1984
- Services
- Europe
Overview
Company description
Releasy Customer Management is a Sweden-based provider of outsourced customer service and contact center solutions. The company handles customer interactions through voice, email, chat, social media, and customer forums for businesses in sectors including travel, telecommunications, and media. It also provides contact center technology support and service performance monitoring.
Sectors
Key Capabilities
Customer Support
Multichannel Customer Service
Customer Issue Resolution
Overflow Support
Technical Support
Contact Center Technology Support
Service Performance Monitoring
SLA Monitoring
Customer Service Quality Monitoring
AI-Enabled Customer Service
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Genesys Cloud CX
Genesys CoPilot
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Operational Support
SOLUTIONS
Telephone Support
Email Support
Chat Support
Social Media Support
Customer Issue Handling
Overflow Support
Technical Troubleshooting
Contact Center System Support
Service-Level Follow-Up
Support Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Sweden
- Founded
1984
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Europe
Why Consider This Provider?
What Sets Them Apart
Releasy Customer Management is relevant for organizations seeking outsourced, multichannel customer service with overflow capacity, contact center technology support, and measurable service performance monitoring. Its operations include real-time tracking of customer service results, response times, service levels, and agent performance.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Releasy Customer Management
- 0771-350 900
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