iVox Solutions provides outsourced customer care, technical support, helpdesk, chat, email, and multichannel contact center services. Its capabilities include customer onboarding, product and software walkthroughs, workforce management, KPI reporting, quality assurance, and service performance support.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2011
- Services
- Global
Overview
Company description
iVox Solutions is a privately held BPO and contact center provider delivering customer care, technical support, helpdesk, chat, email, and back-office services. Its customer support operations include issue resolution, new customer activation, onboarding, software walkthroughs, training, workforce management, quality assurance, KPI reporting, and service-level performance support.
Sectors
Key Capabilities
Customer Support
Multichannel Customer Service
Technical Support
Helpdesk Support
Customer Onboarding
Product Training
Customer Issue Resolution
Quality Assurance
Workforce Management
Service Performance Reporting
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Contact Center CRM Platforms
Workforce Management Tools
Enterprise-Grade Telephony Platforms
Operational Support
SOLUTIONS
Phone Support
Email Support
Chat Support
Social Media Support
Technical Troubleshooting
IT Helpdesk Support
New Customer Activation Support
Customer Onboarding
Software Walkthroughs
KPI and Support Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2011
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
iVox Solutions is relevant for organizations seeking outsourced customer care and technical support delivered through phone, email, chat, social media, and helpdesk channels. The company also provides onboarding, training, workforce management, quality assurance, KPI reporting, and service-level performance support.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- iVox Solutions
- sales@ivoxsolutions.com
- (772) 301-1718
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