Ventrica provides outsourced customer experience and contact centre services for brands across multiple industries. Its capabilities include omnichannel customer support, technical support, ticket handling, customer onboarding, service performance monitoring, quality assurance, escalation management, and multilingual support.
- HQ
- Founded
- Sector
- Coverage
- United Kingdom
- 2009
- Services
- Global
Overview
Company description
Ventrica is a UK-based business process outsourcing and customer experience provider operating onshore and offshore service environments. It delivers omnichannel customer support through voice, email, chat, social media, and self-service channels. Its operations include technical support, ticket classification, customer onboarding, quality assurance, KPI monitoring, reporting, and service performance governance.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Customer Onboarding
Service Performance Management
SLA Monitoring
Quality Assurance
Escalation Management
Customer Issue Resolution
Multilingual Support
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Zendesk
Amazon Connect
Twilio
Ventrica AI
Operational Support
SOLUTIONS
Voice Support
Email Support
Chat Support
Social Media Support
Ticket Classification
Technical Troubleshooting
Customer Onboarding
Escalation Management
KPI Monitoring
Support Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United Kingdom
- Founded
2009
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Ventrica is relevant for organizations seeking outsourced customer support across voice and digital channels, with verified capabilities in technical support, ticket handling, customer onboarding, quality assurance, KPI monitoring, SLA-related performance management, and multilingual service delivery.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Ventrica
- info@ventrica.co.uk
- +44 1702 445 860
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