Convergent Healthcare provides healthcare revenue cycle management, patient account support, collections, and outsourced customer care services for hospitals and healthcare providers. Its support capabilities include inbound customer care, Tier 1–3 help desk and technical support, omnichannel communications, escalation handling, quality monitoring, performance dashboards, and SLA adherence management.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1998
- Services
- Global
Overview
Company description
Convergent Healthcare is the healthcare revenue cycle management operation formerly associated with Convergent USA and now connected to TSI Healthcare RCM. The company supports hospitals and healthcare providers through patient access, reimbursement management, self-pay services, denial resolution, and bad-debt recovery. Its broader customer support operations include contact-center services, technical help desk support, omnichannel communications, escalation management, quality monitoring, reporting, and SLA adherence.
Sectors
Key Capabilities
Customer Support
Customer Care
Technical Support
Tier 1–3 Help Desk Support
Patient Account Support
Customer Issue Resolution
Escalation Management
Quality Monitoring
Performance Reporting
SLA Adherence Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
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Operational Support
SOLUTIONS
Inbound Customer Support
Omnichannel Contact Center Support
Billing and Account Inquiries
Patient Account Servicing
Technical Troubleshooting
Email Support
Chat Support
Escalation Management
Quality Monitoring
SLA Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1998
- Company Size
10000+
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
Convergent Healthcare is relevant for organizations seeking outsourced healthcare revenue cycle and customer support operations, including patient account servicing, contact-center support, technical help desk coverage, escalation handling, quality monitoring, performance dashboards, and SLA adherence management.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Convergent Healthcare
- 888-568-3137
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