Netfor, Inc. provides outsourced customer support, customer service desk, and IT helpdesk operations for multi-location businesses. Its capabilities include 24/7 omnichannel support, technical troubleshooting, ticket handling, client onboarding, escalation management, and SLA-based service performance monitoring.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1995
- Services
- North America
Overview
Company description
Netfor, Inc. is a business process outsourcing provider delivering customer service desk, call center, and IT helpdesk services. Its support operations include phone, chat, email, SMS, and ticket-based assistance, along with technical troubleshooting, client onboarding, escalation handling, knowledge management, and SLA performance tracking for multi-location organizations.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
IT Helpdesk Support
Customer Onboarding
Omnichannel Support
Escalation Management
Customer Issue Resolution
SLA Monitoring
Service Performance Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Real-Time Interaction Guidance (RTIG)
AI-enhanced Knowledge Base
Learning Management System (LMS)
Salesforce
Zendesk
Microsoft Dynamics
Five9
Genesys
Operational Support
SOLUTIONS
Ticket Management
Phone Support
Chat Support
Email Support
SMS Support
Technical Troubleshooting
Tier 1 Service Desk Support
Client Onboarding
Escalation Management
SLA Monitoring and Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1995
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
North America
Why Consider This Provider?
What Sets Them Apart
Netfor is relevant for organizations seeking outsourced customer support and technical helpdesk operations with omnichannel intake, ticket tracking, client onboarding, escalation processes, and measurable SLA and service performance management.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
No reviews yet
Be the first to review this company.
Contact Information
Connect With This Provider
- Website
- Phone
- Netfor, Inc.
- 800-638-3674
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
Need Help With Your Operations?
Tell us what you’re looking for and we’ll help you identify relevant providers.
