Smart Link provides outsourced customer experience, contact center, and business process services for government and private-sector organizations in Saudi Arabia and Egypt. Its verified capabilities include customer service operations, technical support, call center management, performance monitoring, and omnichannel customer experience delivery.
- HQ
- Founded
- Sector
- Coverage
- Saudi Arabia
- 2006
- Services
- Middle East
Overview
Company description
Smart Link is a customer experience and business process outsourcing provider operating contact centers and support functions for government and commercial clients. Its services include outsourced customer service, technical support, call center operation, and customer issue resolution. The company also establishes, manages, monitors, and controls call center performance using modern contact center technologies.
Sectors
Key Capabilities
Customer Support
Technical Support
Helpdesk Support
Contact Center Operations
Omnichannel Customer Experience
Customer Issue Resolution
Call Center Management
Service Performance Management
Performance Monitoring
Quality Assurance
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Avaya
Genesys
Artificial Intelligence Call Center Applications
Operational Support
SOLUTIONS
Customer Service Operations
Technical Support
Call Center Operation
Customer Inquiry Handling
Customer Issue Resolution
Call Center Performance Monitoring
Service Quality Monitoring
Omnichannel Support
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
Saudi Arabia
- Founded
2006
- Company Size
1000 - 9999
- Company Type
Public
- Sector
Services
- Service Coverage
Middle East
Why Consider This Provider?
What Sets Them Apart
Smart Link is relevant for organizations seeking outsourced customer support and technical support operations, including contact center delivery, customer inquiry handling, call center management, and monitoring of service performance across government and commercial environments.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Smart Link
- info@smartlink.com.sa
- +966 9200 29999
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