31West Global Services provides outsourced customer support, technical support, IT help desk, and contact center services for businesses. Its capabilities include multichannel phone, email, chat, and social media support, ticket handling, technical troubleshooting, incident management, escalation support, SLA-driven operations, and service performance reporting.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2002
- Services
- Global
Overview
Company description
31West Global Services is an outsourced customer support and IT services provider serving businesses through 24/7 delivery operations. Its customer support services include phone, email, chat, and social media assistance, while its technical operations cover IT help desk, application support, incident management, ticket handling, troubleshooting, and multilevel support. The company also provides SLA-driven support, quality audits, KPI reporting, and escalation management.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
IT Helpdesk Support
Application Support
Incident Management
Escalation Management
SLA Monitoring
Service Performance Reporting
Customer Issue Resolution
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Amazon Web Services
Microsoft Azure
IBM Cloud
Google Cloud
Zendesk
ServiceNow
ConnectWise
Kaseya
SolarWinds Service Desk
Operational Support
SOLUTIONS
Phone Support
Email Support
Chat Support
Social Media Support
Ticket Management
Technical Troubleshooting
Incident Management
Escalation Management
SLA Monitoring
Support Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2002
- Company Size
50 - 249
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
31West Global Services is relevant for organizations seeking outsourced customer support and technical help desk operations. Its verified capabilities include multichannel customer assistance, ticket and incident handling, technical troubleshooting, tiered IT support, escalation management, SLA-driven service delivery, quality audits, and KPI-based reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- 31West Global Services
- sales@31west.net
- 877-262-5030
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