The Connection provides outsourced contact center and business process outsourcing services, including customer service, technical support, ticketing, email, chat, and live-agent support. Its capabilities also include KPI management, quality assurance, call monitoring, performance reporting, workforce management, and call center training.
- HQ
- Founded
- Sector
- Coverage
- United States
- 1981
- Services
- United States
Overview
Company description
The Connection is a U.S.-based business process outsourcer providing shared and dedicated contact center services. Its customer support operations cover voice, email, chat, customer inquiries, issue resolution, ticketing, order and account support, and Level 1 technical assistance. The company also provides KPI management, quality assurance, call monitoring, and performance reporting.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Email Support
Chat Support
Customer Issue Resolution
KPI Management
Quality Assurance
Service Performance Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Interactive Voice Response (IVR) Systems
The Connection Quality Monitoring (TCQM)
Learning Management System (LMS)
Operational Support
SOLUTIONS
Customer Service Inquiries
Case Ticketing
IT Ticketing
Technical Troubleshooting
Email Response Outsourcing
Live Chat Support
Order and Account Support
Escalation Management
Quality Monitoring
Support Performance Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
1981
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
United States
Why Consider This Provider?
What Sets Them Apart
The Connection is relevant for organizations seeking outsourced customer support, technical helpdesk, ticketing, and omnichannel contact center operations. Its verified operational support also includes KPI management, quality assurance, call monitoring, and service performance reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- The Connection
- sales@theconnectioncc.com
- +1 (800) 883-5777
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