OutPLEX provides outsourced voice and digital customer experience services for global brands, including customer service, technical support, live chat, email, messaging, and ticket support. Its capabilities also include conversational AI, quality assurance, workforce management, performance analytics, and operational optimization across customer contact channels.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2001
- Services
- Global
Overview
Company description
OutPLEX is a business process outsourcing and customer experience provider serving enterprise brands through voice, digital messaging, live chat, email, and conversational AI channels. Its customer support operations include outsourced customer service, technical support, ticket handling, quality assurance, workforce management, KPI reporting, and service performance optimization.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Digital Messaging
Live Chat Support
Quality Assurance
Workforce Management
KPI Monitoring
Service Performance Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Freshdesk Omnichannel Suite
Comm100
Quiq
Speakeasy AI
Operational Support
SOLUTIONS
Ticket Management
Email Support
Chat Support
Technical Troubleshooting
Customer Issue Resolution
Quality Assurance
Performance Monitoring
KPI Reporting
Workforce Forecasting and Scheduling
Escalation and Queue Management
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2001
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
OutPLEX is relevant for organizations seeking outsourced customer service and technical support across voice and digital channels. Its verified capabilities also include ticket handling, quality assurance, workforce management, KPI dashboards, performance monitoring, and operational reporting.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- OutPLEX
- sales@outplex.com
- +1 (866) 421-1426
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