PartnerHero provides outsourced customer operations and omnichannel customer support for businesses across multiple industries. Its services include email, chat, phone, and social support, technical support, helpdesk and ticketing operations, quality assurance, workforce management, reporting, and service performance oversight.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2014
- Services
- Global
Overview
Company description
PartnerHero is an outsourced customer operations provider supporting brands through omnichannel customer service and technical support programs. Its delivery model includes email, live chat, phone, and social support, along with ticket management, troubleshooting, quality assurance, workforce management, reporting, and established service-level processes. The company serves clients across ecommerce, SaaS, fintech, education, health and wellness, and gaming.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Email Support
Live Chat Support
Phone Support
Quality Assurance
Workforce Management
Service Performance Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
Zendesk
Discord
Helpshift
Help Scout
Olark
SnapEngage
LiveChat
Shopify
Salesforce
Operational Support
SOLUTIONS
Ticket Management
Email Support
Chat Support
Phone Support
Social Media Support
Technical Troubleshooting
Escalation Management
SLA Monitoring
Support Reporting
Service Quality Monitoring
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2014
- Company Size
1000 - 9999
- Company Type
Private
- Sector
Services
- Service Coverage
Global
Why Consider This Provider?
What Sets Them Apart
PartnerHero is relevant for organizations seeking outsourced customer support, technical support, and helpdesk operations across multiple channels. Its verified capabilities also include quality assurance, workforce management, reporting, established service-level processes, and performance-focused operational support.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- PartnerHero
- contracts@partnerhero.com
- +1 888-968-2767
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