Uassist.ME provides nearshore virtual assistant, contact center, and BPO services for U.S. and Canadian businesses. Its customer support operations include multilingual voice, email, chat, social, ticket management, technical troubleshooting, escalation handling, quality assurance, KPI reporting, and SLA-driven service delivery.
- HQ
- Founded
- Sector
- Coverage
- United States
- 2009
- Services
- North America
Overview
Company description
Uassist.ME is a privately held nearshore outsourcing provider operating from the United States and El Salvador. Its managed BPO programs deliver customer service, technical support, non-voice support, ticket handling, troubleshooting, quality assurance, workforce management, KPI reporting, and service-level performance support for clients across multiple industries.
Sectors
Key Capabilities
Customer Support
Ticket Management
Technical Support
Helpdesk Support
Customer Issue Resolution
Escalation Management
Quality Assurance
KPI Reporting
SLA Monitoring
Service Performance Management
Services & Solutions
Explore services
Software & Technology
SOLUTIONS
JIRA Service Desk
Zendesk
Freshdesk
Gorgias
Salesforce
Operational Support
SOLUTIONS
Voice Support
Email Support
Chat Support
Social Media Support
Ticket Management
Technical Troubleshooting
Level 1 Technical Support
Level 2 Technical Escalation
Quality Assurance
KPI and SLA Reporting
Company Snapshot
Key Details
A quick reference of the provider's core profile information
- Headquarters
United States
- Founded
2009
- Company Size
250 - 999
- Company Type
Private
- Sector
Services
- Service Coverage
North America
Why Consider This Provider?
What Sets Them Apart
Uassist.ME is relevant for customer support outsourcing because it provides managed contact center and BPO programs covering voice, chat, email, social, technical support, ticket resolution, escalation, quality assurance, KPI reporting, and SLA-driven service delivery.
Locations & Service Coverage
Global Presence
Global service coverage
Reviews
Reviews & Ratings
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Contact Information
Connect With This Provider
- Website
- Phone
- Uassist.ME
- +1 (305) 260-6962
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